Oh, I/O Magic…. how you make me pine for the quality customer service of Brad from Gravis….

I got a I/O Magic stand alone CD Duplicator for Xmas in 2005. The thing worked great for about 6 months, then the bottom drive pooped its pants. I procrastinated for a few months before beginning the RMA process, but eventually got a replacement unit. Not only was this unit inferior out of the box with a smaller, cheaper display, but its bottom drive died after five days! I tried to contact I/O Magic several times through email and the internet, but got no responses. After a month or so I finally decided to give them a phone call.

The following audio is a recording of their tech support message and is representative of I/O Magic’s careful attention to detail.

I/O Magic Tech Support Message

… and yes, each number is a different department.

I never thought I’d say this, but I’m starting to appreciate getting my tech support from India.