Easy As Dell
The Horror…..
I guess my laptop boasting jinxed me. Our Dell Inspiron has a monitor glitch where too much heat is being produced at the bottom of the panel causing a white glow that gets worse the longer you have the computer on. I’m amazed that I’ve been unable to find any complaints about this online.
Dell’s tech support was classically bad. I was misrouted a few times and had to wait in the wrong queue and when they transfered me to the right department, I got disconnected. After finally reaching Inspiron tech service I had to decypher the psuedo-English ramblings of “Asian Lady with mouth full of marshmallows”. She followed her scripted advise tree without taking into consideration my specific issue. (If the white glow is there before Windows boots up then why are you having me reload the F-ing drivers!!!) She even had me open the hinge cover and reseat the VGA cable. Then she had me connect my desktop monitor to the laptop to see if it had the same problem! Her solution? Send someone over to replace the LCD.
After that didn’t work, Jess called back “Asian Lady with mouth full of marshmallows” and after giving her our case number, she tried to instruct Jess to do exactly the same things she had me do the day before! Having reached the end of her advise tree, she transferred her to a different, male tech who treated Jess like a moron (Ooga Booga woman know nothing of computers) and refused to listen to her. His solution? Send the same guy the next day and REPLACE EVERYTHING! He literally replaced everything except the case and the hard drive to fix our monitor problem. The result?
