Comments on: Service with a (vertical) Smile! http://www.eatmybomb.com/archives/200 Did you remember to have fun today? Thu, 04 Dec 2008 19:40:08 +0000 http://wordpress.org/?v=2.0.1 by: Jeff http://www.eatmybomb.com/archives/200#comment-391 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-391 I have a confession to make. I'm Brad. I have a confession to make. I’m Brad.

]]> by: TimF http://www.eatmybomb.com/archives/200#comment-392 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-392 Don't you mean: "I have confession to make. I Brad" Your good English gives you away, imposter! Don’t you mean:

“I have confession to make. I Brad”

Your good English gives you away, imposter!

]]> by: Ryan http://www.eatmybomb.com/archives/200#comment-393 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-393 Wow. Brad must also work for LaCie tech support, ESPN Video Games sales support, and Logitech tech support. He's multi-talented. Also, I'm upset that no posts of the Tim vs. Jeff. vs. Ryan Myth II carnage have been posted. I was hoping to relive the sight of over 1000 respawned bodies surrounding a tattered flag. Wow. Brad must also work for LaCie tech support, ESPN Video Games sales support, and Logitech tech support. He’s multi-talented. Also, I’m upset that no posts of the Tim vs. Jeff. vs. Ryan Myth II carnage have been posted. I was hoping to relive the sight of over 1000 respawned bodies surrounding a tattered flag.

]]> by: Steve http://www.eatmybomb.com/archives/200#comment-394 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-394 Sounds a lot like my experience with Dell support. To make a very long story short, after trying to explain that there was a bug with their hardware, and that yes, I ran all of their crappy diagnostic utilities and firmware updaters, the Dell guy said, "Yes, there's a bug with our hardware. There's no fix for it. I'm closing the help desk ticket." I asked if he could keep the help desk ticket open until the problem was fixed; he wouldn't keep it open. This was on a mid-grade server (PowerEdge 2650 Pentium Xeon) with Dell's "Silver" support. Steve Sounds a lot like my experience with Dell support. To make a very long story short, after trying to explain that there was a bug with their hardware, and that yes, I ran all of their crappy diagnostic utilities and firmware updaters, the Dell guy said, “Yes, there’s a bug with our hardware. There’s no fix for it. I’m closing the help desk ticket.”

I asked if he could keep the help desk ticket open until the problem was fixed; he wouldn’t keep it open. This was on a mid-grade server (PowerEdge 2650 Pentium Xeon) with Dell’s “Silver” support.

Steve

]]> by: Jeff http://www.eatmybomb.com/archives/200#comment-395 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-395 Great! We have many PowerEdge 2650's at work. We'll have to chat about this later... Meanwhile, I've got all you suckers beat. I was on the phone today with Microsoft support ($250 per call) from 10:30am til 5:30pm. We took one 15 minute break but stayed connected so we could hear each other breathing. At about 5:00pm after going through about 500 different shots in the dark at fixing our problem, I figured it out myself. Seems like they should pay us in that case. The guy seriously spent 7 hours going through totally unrelated fixes hoping that one of them would make things right. "My car's losing power on steep inclines. Please help." "Ok, first adjust your side mirrors and make sure the brake lights work." Great! We have many PowerEdge 2650’s at work. We’ll have to chat about this later…

Meanwhile, I’ve got all you suckers beat. I was on the phone today with Microsoft support ($250 per call) from 10:30am til 5:30pm. We took one 15 minute break but stayed connected so we could hear each other breathing. At about 5:00pm after going through about 500 different shots in the dark at fixing our problem, I figured it out myself. Seems like they should pay us in that case. The guy seriously spent 7 hours going through totally unrelated fixes hoping that one of them would make things right.

“My car’s losing power on steep inclines. Please help.”

“Ok, first adjust your side mirrors and make sure the brake lights work.”

]]> by: TimF http://www.eatmybomb.com/archives/200#comment-396 Wed, 31 Dec 1969 16:00:00 +0000 http://www.eatmybomb.com/archives/200#comment-396 I don't want to relive the Myth 2 carnage because 800 of those 1,000 dead bodies were mine. I don’t want to relive the Myth 2 carnage because 800 of those 1,000 dead bodies were mine.

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